A customer has reported that the ATM has made a mistake on a transaction. What should I do?
It is highly unusual for an ATM to make a mistake on a customer's transaction; however, if the machine runs out of money or if there is a serious cash jam it is possible. Ring the 24 hour helpline and they will explain what to do, but in short you will need to ask the customer to go to their bank and get them to recover the money.
No. The ATM doesn't increase the amount of cash you have on site - it simply moves it from a night safe to a day safe (in the ATM), and at night all cash is removed from the ATM. The ATM is securely bolted to the floor and the safe is secured by an electronic, PIN protected, lock. Leaving the safe door open overnight (just like a till drawer) clearly shows the ATM to be empty.
We have solutions where you can run your own ATM trailer business. Please see our ATM Business Opportunity Page.
The machine itself is insured by the provider 24 hours a day, 7 days a week. Your existing insurance policy covering cash held on-site is generally sufficient to cover the cash stored in the ATM. However, we would suggest that you review your policy just to make sure that your ATM machine and held cash is comprehensively covered.
This is dependent on the type of ATM installed and the volume of customers using the machine. We will be happy to let you know our assessment of what this number could be.
If you change your bank account details we must be told immediately so that no money is put into the old account.
We require a minimum of 2 weeks' notice. However, the more notice you give us the more likely it will be that we can meet a date that you require, and there will be a charge for our technicians to come to site and perform the move.
Full training will be provided when the machine is installed, but the money that has been dispensed from your machine during the day will be paid back into your bank account overnight automatically.
To name a few: increased customer traffic, increased revenue from customers, transaction commission share on every successful cash withdrawal, absolutely free installation and no ongoing charges.
As you fill the ATM with your own cash and there is no extra cash being kept on site the insurance premiums should only reflect an increase in asset values on site. Insurance companies tend to treat self-cashed ATMs as a computer or a cash register.